Delivery and Returns
**We only deliver to the UK**
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Delivery is 3-4 days subject to availability. However, delivery may take up to seven working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Horton Seat will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Horton Seat shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Please Note: All Deliveries will take between 3-7 working days to arrive once you have placed your order. Some items maybe despatched sooner depending on availability
Horton Seat shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Horton Seat then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
Any items that are specially ordered and have been shipped are non refundable unless damaged/lost in transit. This applies to any part over £50 in value.
The goods should also be returned with their original box, packing and accessories.
If the return is due to the item being missing, we will offer a full refund or replacement provided we are aware of this within 2 working days of delivery.
Any parts that arrive damaged will be replaced providing we are notified within 2 days of delivery. No credit will be issued, only a replacement.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred providing we are made aware within 24 hours. A full credit will be issued to your account if payment has already been taken. You can cancel an order by phoning us on 01522 684013 or emailing firstname.lastname@example.org